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On December 15th, Don Quijote posted a tweet that it would be changing the official mascot character from “Donpen” (the well-known penguin) to Dojou-chan (which is a katakana “do”) and even featured a commercial.
【大切なお知らせ】
ドンキのオリジナルブランド「情熱価格」を皆様に知ってもらいたいという真摯な想いから、この度ドンキ公式キャラクターを「ドンペン」から「ド情ちゃん」に交代する事が決定いたしました。今後ともド情ちゃんを宜しくお願い致します。 pic.twitter.com/NfWFspOHVz
— 驚安の殿堂 ドン・キホーテ🐧 (@donki_donki) December 16, 2022
Needless to say, this angered many people who grew up with Donpen and were ready to show the company that changing the mascot was not a good idea.
Comments were such as:
Children will cry if they see this
It’s like losing Doraemon
Donpen is much better.
Donpen-kun… Are you graduating? (crying emoji)
According to Don Quixote’s public relations, after the announcement of Donpen’s graduation, there was a great response, and at 19:39, announced the withdrawal of Donpen’s graduation in a tweet.
“It has been decided that ‘Donpen’ will continue to be cast as the official character. Once again, all PPIH Group employees will love Donpen forever, with strong feelings for Donpen.”
In addition, when the editorial department confirmed with the public relations on the afternoon of the 16th, they received a reply that it was “not prepared” for the backlash.
【お詫びとご報告】
ドン・キホーテ公式キャラクターの交代につきまして、ご報告致します。 pic.twitter.com/SgIK3ZKQdH— 驚安の殿堂 ドン・キホーテ🐧 (@donki_donki) December 16, 2022
Personally, we thought it was a publicity stunt. Even the company president Yoshida Naoki tweeted, “I don’t understand the situation either, so I will check with the relevant departments”.
社長の吉田直樹です。私も事情がわからず関係部署に確認します。
— 吉田直樹 NAOKI YOSHIDA (@NaokiYo73846593) December 16, 2022
Yoshida then wrote, “Due to the response from many people, we are currently holding an urgent internal meeting. Please wait for some kind of answer on the official Twitter around 20:00”.
多くの方から反響をいただきまして、現在緊急で社内会議を行なっております。20時頃に公式Twitterにて何らかの回答をさせて頂きますのでお待ちください。
— 吉田直樹 NAOKI YOSHIDA (@NaokiYo73846593) December 16, 2022
And then later writing, “We apologize for the inconvenience this time. We have taken the opinions of many of you very seriously and have discussed them with our board members. As a result, it was decided that “Donpen” would continue as the official character. I look forward to working with you”.
この度はお騒がせし大変申し訳ございません。多くの皆様からのご意見を真摯に受け止めさせていただき、役員と協議致しました。その結果、公式キャラクターとして「ドンペン」が続投することに決定いたしました。今後ともよろしくお願いします。 https://t.co/e15J3aP3KH
— 吉田直樹 NAOKI YOSHIDA (@NaokiYo73846593) December 16, 2022